CCA utilises the Jira Service Management Platform to provide issue management for our customers.  CCA prefers all support communications via our Jira Service Management platform, either by email or through the portal. The advantage of this is that all communications are logged to the system and both CCA and the customer can keep track of progress on any given issue.

CCA internal products

For CCA’s internal products please check the current release levels. For products where CCA acts as a reseller, please contact our support team via the portal for the information.

Mainframe software

For mainframe software if there is a need to get information such as log files, sysout or dumps from the system this can be done by following the steps below.

Contacting CCA for support

Server based products

For server based products zip up the required logs and other product information and either add it to the JSM portal or email the CCA support address.

Sending attachments over 10MB

For attachments greater than 10MB contact CCA for alternative delivery mechanisms, such as Dropbox, website upload or our customer ftp site credentials.

Mainframe software support steps

How to report an issue to CCA Software

For all customers who have a current support agreement, CCA prefers customers to use the JSM portal or email our address.

Before reporting an issue for the first time, CCA requests the following information be determined and then provided as part of the issue report:

Support Form

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